Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

-Gift cards
-Downloadable software products
-Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
-Books with obvious signs of use
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery.

REFUNDS (if applicable)

Once your return is received and received in the same condition it was sent, then your refund will be processed.

If the item is not received in satisfactory condition you will be notified via email. Brand Names All Direct reserves the right to deny a refund or issue a partial refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@brandnamesalldirect.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

RETURNS/EXCHANGES

If your item was purchased via Amazon, eBay or other platform please follow those procedures to return your item.

If you need to exchange it for the same item, send us an email at service@brandnamesalldirect.com and send your item to: Brand Names All Direct, 3051 W Sousa Ct, Anthem AZ 85086, United States.

SHIPPING

If your item was purchased via Amazon, eBay or other platform please follow those procedures to return your item.
To return your product, you should mail your product to: Brand Names All Direct, 3051 W Sousa Ct, Anthem AZ 85086, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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9:00 AM - 5:00PM

 

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